Jeremy Trigg

About Jeremy Trigg

Facilities Manager

Experience

1. Facilities Manager (Dell Account)

   JLL

   Apr 2018 — Present

   Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.Deliver both operational excellence in our service and delighting the customers in their experience with our services.Own site level relationships with the key client representatives and on- site key stakeholders to discuss ongoing service delivery, user experience and forward planning for the facility while, maintaining a positive working environment.Assist with critical after-hour issues & participate as a key team member in response to emergency situations.Manage or assist with various facilities projects and provides input into business cases to support facilities and operating budget recommendations.Ensure compliance to EHS, regulations, legislation and cultivate a workplace where health and safety is a priority for client, team members and contractors focusing on a “goal zero injuries” strategy.Manage CMMS, “Corrigo”, to focus on providing know-how guidance, instruction and support for processes and procedures related to work order management delivery. Conduct daily / weekly/ monthly office inspections.Prepare and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure an accurate forecasting process.Provide forward looking expense and capital projections. Assist in Development of a 5- year capital plan for your site based on the results of the internal audits, Facility Renewal Plan and infrastructure, and \"refresh\" or renewal work. Manage and deliver against approved capital plan.Directly accountable for the performance of several external service providers and partners.Maintain the facility appearance, service levels, and hospitality at very high levels.Report critical and key performance measurements and achieve performance targets on metrics and internal audits.Ensure audit action items are completed on the required timing.