Jeremy Titus
Director, Customer Success @GeorgeJon
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WORK HISTORY
Director, Customer Success @GeorgeJon
Chicago, IL, US
Lead and scale the Customer Success team to drive customer retention and to minimize compression and churn• Spearhead initiatives to optimize customer onboarding and training processes• Designed a quarterly business reviews (QBRs) strategy for key accounts• Collaborate closely with cross-functional teams, including sales, marketing, and technical services, to align customer success goals with overall business objectives• Manage escalated customer issues and conflicts• Champion data-driven decision-making by developing and monitoring key performance indicators (KPIs) to assess team performance and customer health metrics• Led strategic initiatives to enhance customer lifetime value (CLV)• Mentor and develop team members, fostering professional growth, and promoted a CSM to Team Lead• Promoted twice in two years
EDUCATION
Logansport High School
High School
Ball State University - Miller College of Business
BS, Marketing
SKILLS
ABOUT JEREMY TITUS
Customer Success leader with over 15 years of experience driving customer retention, revenue growth, and operational excellence in SaaS and technology organizations. Proven ability to build and scale high-performing teams, optimize onboarding and training processes, and foster strong cross-functional collaboration. Adept at implementing data-driven strategies to improve customer lifetime value (CLV), reduce churn, and enhance customer health metrics. Skilled in customer relationship management, account expansion, and team development, with a track record of multiple promotions and leadership roles in dynamic, fast-paced environments.
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