Jeremy Thompson
- Role
- Sr System Admin - Service Catalog Process Owner Architect at CommonSpirit Health
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Jeremy Thompson
Having worked in both the Retail and Healthcare sectors, I\'ve developed the skills to…
Experience
Sr System Admin - Service Catalog Process Owner Architect
Aug 2019 — Present
Designed overarching foundation and standards for Service Catalog\\\\nWorked with Enterprise stakeholders to create ITSM policies and standards for Service Request.\\\\nCreated processes and procedures to ensure Service Request processes are followed.\\\\nConverted Service Request methodology to multitask model, reducing catalog items from 1,700 to roughly 350.\\\\nMigrated Service Request process from Remedy to ServiceNow.\\\\nManaged Service Request team.
Skills
- Putty
- Extranet
- Cics
- Powerpoint
- Netbackup
- Telnet
- Aspect
- Excel
- Itil
- Bmc Patrol
- Sharepoint
- Remedy
- Word
- Solaris
- Bmc Remedy
- Microsoft Excel
- Crystal Reports
- Unix
- Windows
- Aix
- Microstrategy
- Informix
- Incident Management
- Service Desk
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