Jeremy Taylor

About Jeremy Taylor

I am a transformational senior leader known for elevating teams, strengthening operational performance, and guiding organizations through complex, enterprise‑wide change. With a career built on leading high‑performing teams and shaping customer‑centric cultures, I thrive in environments where strategy, execution, and people leadership intersect.As part of T‑Mobile’s acquisition of UScellular, I played a key role in driving successful outcomes across markets, ensuring teams were aligned, informed, and empowered throughout the transition. I partnered closely with cross‑functional leaders, operational stakeholders, and frontline teams to stabilize performance, accelerate adoption of the Magenta approach, and maintain customer confidence during a period of significant transformation.My leadership philosophy centers on clarity, accountability, and empowerment. I build strong, resilient teams by creating alignment, developing talent, and fostering a culture where people feel supported and challenged to perform at their best. I’m known for navigating ambiguity with confidence, simplifying complexity, and turning strategy into action.Core Competencies: Enterprise Leadership & Strategic Alignment, Organizational Transformation & Change Management, Operational Excellence & Process Optimization, Cross‑Functional Collaboration & Stakeholder Influence, Talent Development & Leadership Coaching, Customer Experience & Performance Acceleration, and Culture Building & Engagement LeadershipI’m energized by opportunities to lead through change, strengthen organizational capability, and deliver measurable business results. Whether guiding teams through a major acquisition, elevating operational performance, or shaping the next generation of leaders, I bring a steady, people‑first approach that drives sustainable success.

Experience

1. Director of Sales and Operations

   T-Mobile

   Aug 2025 — Present

Education

• Chowan University

  Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services

• Center for Creative Leadership

  Strategic Leadership

  2016 — 2016

• East Carolina University

  Master of Business Administration - MBA, Business

• Harvard Business Review Program

  Executive Leadership

Skills

• Marketing
• Mobile Devices
• Sales Operations
• Customer Retention
• Customer Service
• Account Management
• Direct Sales
• Strategic Planning
• Forecasting
• Cold Calling
• Hiring
• Wireless
• Customer Experience
• Sales Management
• Contract Negotiation
• Selling
• Talent Acquisition
• Store Management
• Strategy
• Team Leadership
• Training
• Customer Satisfaction
• New Business Development
• Telecommunications
• Employee Training
• Inventory Management
• Coaching
• Cdma
• Cellular Communications
• Customer Engagement
• Recruiting
• Market Planning
• M2m
• Managed Services
• Indirect Channel Sales
• Quotas
• Marketing Management
• Sales
• Retail
• B2b