Jeremy Pagan
Lead Data Center Operations @Hines
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WORK HISTORY
Lead Data Center Operations @Hines
Hines– Secaucus, NJ 02/2023-12/2025Lead Data Center Build-Out & Operations | 02/2023 – PresentProject Leadership & Build Outs• Led end-to-end delivery of data center build-outs and pod expansions within 24/7 mission-critical environments, coordinating construction, network, storage, security, logistics, and facilities teams to meet aggressive timelines• Owned project planning and execution for multiple concurrent initiatives, including scope definition, task sequencing, resource coordination, milestone tracking, and risk mitigation across physical infrastructure deployments• Served as primary point of accountability for cross-functional project teams, organizing roles, assigning deliverables, tracking performance, and ensuring alignment with business and client requirements• Documenting operational tasks and reporting feedback to upper-level management• Manage and support change and release processes for physical environments• Maintained 99.9%+ uptime during buildouts and hardware refreshes”• Presented weekly project status, risks, and mitigation plans to senior leadership and client stakeholders• Translated technical constraints into executive-ready updates and decisions Operational Oversiteo Led installation and lifecycle management of switches, servers, and firewalls, supporting zero-downtime deployments in mission-critical environments.o Directed vendor coordination and smart-hands oversight, validating work against design specifications, enforcing safety and change control standards, and ensuring quality execution during installations and maintenance activitieso Managed change and release processes for physical environments, minimizing operational risk while executing upgrades, break/fix activities, and hardware refreshes in live production data centers
EDUCATION
Thomas Edison State University
Bachelor of Science - BS, Organizational Leadership
ABOUT JEREMY PAGAN
Certified Data Center and Infrastructure Leader with 12+ years of experience delivering mission-critical data center build-out Projects, expansions, and operations in 24/7 environments. Proven ability to lead cross-functional teams across construction, network, storage, security, and facilities while managing scope, risk, change control, and stakeholder communication.Trusted partner to senior leadership, translating complex technical requirements into clear project plans, executive reporting, and on-time delivery. Combines deep infrastructure expertise with strong project governance, vendor management, and process improvement.
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