Jeremy Munson
Senior Technical Support Engineer (Federal) @ServiceNow
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WORK HISTORY
Senior Technical Support Engineer (Federal) @ServiceNow
San Diego, CA, US
Support federal customers by resolving high-impact platform and performance issues, with a focus on database optimization, application responsiveness, and node stability. • Lead case resolution of P1/P2 cases across federal instances • Analyze and optimize slow SQL queries; apply indexing to large datasets • Troubleshoot semaphores, bottlenecks, and node health using Splunk and system logs • Review customer-submitted code for efficiency, scalability, and best practices • Perform system maintenance using Linux and support database upgrades and escalations • Hold active U.S. Federal Pass; Certified ServiceNow Administrator (CSA), pursuing CAD
EDUCATION
Arizona State University
Bachelor of Science - BS, Computer Software Engineering
ABOUT JEREMY MUNSON
ServiceNow Engineer | Veteran Leader | Nonprofit VP
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