Jeremy Mullins

Call Center Director @Adobe Population Health

Mesa, AZ, US
MOBILE NUMBERS
+16•••••••03

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WORK HISTORY

Aug 2025 — Present

Call Center Director @Adobe Population Health

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EDUCATION

N/A

New Mexico State University

Business Administration

SKILLS

Customer RetentionCustomer ServiceCustomer SatisfactionTrainingNew Business DevelopmentAccount ManagementIncome StatementAnalysisP&L ManagementCustomer Relationship Management (Crm)Quality AssuranceBpoProgram ManagementProcess ImprovementTeam BuildingManagementRecruitingBusiness Process ImprovementOutsourcingAnalyticsCustomer ExperiencePerformance ManagementCrmLeadershipP&LStrategic PartnershipsOperations ManagementOrganizational DevelopmentStrategic PlanningCall CenterSales ManagementCoachingContact CentersBusiness AnalysisHuman ResourcesVendor ManagementSalesBusiness DevelopmentCall Centers

ABOUT JEREMY MULLINS

With over twenty years of experience, I am passionate about delivering exceptional customer service, building high-performing teams, and fostering a positive culture in fast-growing environments. I have over 20 years of experience building and leading teams. I have experience managing in-house Customer Support teams, some of which I build from scratch! I have experience with BPO companies, both working for them managing outsourced business, and managing them as a vendor for my business. I have managed call center based teams domestically, in Latin America, the Philippines, India, Africa, the United Kingdom and the Netherlands.I am passionate about people and value of every team member. I believe in creating positive, development focused cultures that focus on employee engagement.

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