Jeremy Mullins
Passionate About Customer Experience | Call Center Expert| Team Builder and Developer | Culture Champion | SaaS and E-commerce Leader | Strategic Partner | Community Volunteer
- Role
- Call Center Director at Adobe Population Health
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Jeremy Mullins
With over twenty years of experience, I am passionate about delivering exceptional customer service, building high-performing teams, and fostering a positive culture in fast-growing environments. I have over 20 years of experience building and leading teams. I have experience managing in-house Customer Support teams, some of which I build from scratch! I have experience with BPO companies, both working for them managing outsourced business, and managing them as a vendor for my business. I have managed call center based teams domestically, in Latin America, the Philippines, India, Africa, the United Kingdom and the Netherlands.I am passionate about people and value of every team member. I believe in creating positive, development focused cultures that focus on employee engagement.
Experience
Call Center Director
Aug 2025 — Present
Education
New Mexico State University
Business Administration
Skills
- Customer Retention
- Customer Service
- Customer Satisfaction
- Training
- New Business Development
- Account Management
- Income Statement
- Analysis
- P&L Management
- Customer Relationship Management (Crm)
- Quality Assurance
- Bpo
- Program Management
- Process Improvement
- Team Building
- Management
- Recruiting
- Business Process Improvement
- Outsourcing
- Analytics
- Customer Experience
- Performance Management
- Crm
- Leadership
- P&L
- Strategic Partnerships
- Operations Management
- Organizational Development
- Strategic Planning
- Call Center
- Sales Management
- Coaching
- Contact Centers
- Business Analysis
- Human Resources
- Vendor Management
- Sales
- Business Development
- Call Centers
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