Jeremy Moore

About Jeremy Moore

With a growth mindset and a passion for innovation, I specialize in leveraging modern…

Experience

1. Security Analyst

   Avanade

   Jul 2023 — Present · Philadelphia, PA, US

   Served as a core member of the Identity and Access Management (IAM) Operations team, providing Level 2 and Level 3 support for identity-related incidents and service requests across a large, distributed university environment. Manage operational workflows and oversee day-to-day ticket handling, including assigning tasks, resolving escalations, and leading daily Scrum meetings to ensure effective prioritization and progress tracking. Regularly handle complex IAM tasks such as SSO integrations, role provisioning and revocation, identity merges, and resolution of naming collisions.Maintain and support both test and development environments to ensure safe deployment and validation of identity-related changes. Act as a key escalation point for IAM issues originating from satellite campuses, including international locations such as London, ensuring consistency and compliance with enterprise identity standards.Utilize a wide range of tools including ServiceNow, Saviynt, Jenkins, Bitwarden, DBeaver (SQL editor), RED Identity Management, Azure Active Directory (for the majority of IAM controls), and LDAP Admin to perform daily operations, automate processes, and enforce secure access governance.Drive operational excellence by balancing hands-on technical execution with team coordination, ensuring secure and efficient identity lifecycle management across the organization.