Jeremy Luman
Senior Manager of Global Customer Success Optimization at LastPass
- Role
- Senior Manager, Global Customer Success Optimization at LastPass
- Location
- Cambridge, MA, US
- LinkedIn followers
- 500 followers
About Jeremy Luman
Experienced Leader of Customer Success with a demonstrated history of working in the computer software industry. Skilled in Customer Success, Cybersecurity, Systems Administration, Software as a Service (SaaS), Coaching, and Operations.
Experience
Senior Manager, Global Customer Success Optimization
Sep 2024 — Present · San Luis Obispo, CA, US
Lead, mentor and drive performance across a team of 6 global Customer Success Advocates while fostering a culture of excellence and customer-centricity.• Identify customer needs and develop repeatable success strategies; build digital-led playbooks and support my team to drive human-intervention focused on adoption to those strategies• Continuously evaluate and refine digital CS practices, integrating best practices and innovative approaches to improve team performance and customer outcomes• Utilize customer data and analytics to identify trends and potential areas for improvement in the digital and human-facing customer journey• Innovate using automation and industry leading practices to ensure outcomes are delivered at scale and with a high degree of quality
Education
Universidad de Alcalá
Master of Arts (M.A.), Bilingual and Multicultural Education
2012 — 2013
University of Southern Indiana
B.A;, Radio and Television Broadcasting
2007 — 2011
Skills
- Market Research
- Editing
- Leadership
- Teaching
- Software Development
- Excel
- Social Media
- Public Speaking
- Spanish
- Proposal Writing
- Data Entry
- Television Production
- Radio Production
- Marketing
- Microsoft Office
- Project Management
- Saas
- Customer Service
- Copywriting
- Museums
- Research
- Secure Remote Access
- Business Analysis
- Translation
- Collections Management
- Microsoft Excel
- Powerpoint
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.