Jeremy Jones

Experience

1. Business Analyst

   Chase

   Mar 2015 — Present

   Responsible for supporting the coordination and execution of a variety of critical activities including strategic and tactical initiatives, inbound SLA’s, schedule optimization, operational support, executive reporting and business planning. • Serving as the primary contact between our business partners and application developers to ensure that business requirements are well-documented and transformed into conceptual technical solutions • Conduct requirements-gathering meetings with users, developers, system design architects, system integrators and vendors • Support business initiatives by assessing business needs, propose, and evaluate solutions, in partnership with other business support functions. • Provide analysis of database extracts in order to ensure roles and permissions comply • Participate in strategic and operational planning session, process reviews with internal audit, process engineers, etc. • Provide analysis of generated agent schedules in order to assure both service level requirements and also budgetary targets are met within corporate and regulatory adherence constraints • Recommend action steps for enhancing processes & procedures to improve the customer experience, efficiency and control environment. • Prepare executive presentations and reports for business reviews, budget presentations and senior leadership meetings. • Build and maintain strong, collaborative working relationships with internal and external customers and partners, including peers across the Firm, with focus on customer experience. • Aid in creating an \"audit ready\" environment by strengthening key controls and ensuring all necessary reporting has been developed as applicable • Act as a liaison between various Lines of Businesses to assist in action plan resolution by ensuring proper gap analysis occurs and corrective processes are implemented. • Reviews and analyzes management controls and reporting to ensure accuracy of information reported