Jeremy Jackson
🚀 Results-Driven Support Specialist | 🤝 Expert in Building Client Relationships | 📊 Data-Driven Decision-Maker | 🌐 Seeking SDR Opportunities
- Role
- Customer Experience Specialist at Verizon
- Location
- Bossier City, LA, US
- LinkedIn followers
- 500 followers
About Jeremy Jackson
Passionate about delivering exceptional customer experiences and driving business growth.…
Experience
Customer Experience Specialist
Jan 2021 — Present
Category: Customer Engagement and Communication• Provided exceptional customer support through various channels, including phone (inbound & outbound), email, chat, and in-person interactions, showcasing strong outreach and communication skills.• Diagnosed and resolved customer problems with effective solutions, demonstrating problem-solving abilities.• Accurately documented customer interactions and resolutions in CRM, highlighting attention to detail and organization skills.• Educated customers on product/service usage, displaying the ability to convey complex information.• Identified opportunities to enhance customer loyalty and retention by suggesting improvements in processes and product features, showcasing a proactive approach to customer satisfaction.Category: Data Analysis and Reporting• Prepared and presented reports on customer satisfaction, support metrics, and trends, contributing to informed decision-making, demonstrating analytical and reporting skills.
Skills
- Network Protocol Including Tcp/Ip Network Configuration, Lan/Wan
- Windows and Mac Platforms
- Network Interface Cards
- Hardware Consisting of Switches, Vpn Connects, Routers, Modems, Wireless Access
- Ten Years of Customer Service Experience at Supervisory Level
- Advance Troubleshooting Skills
- System Installation
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