Jeremy Jackson

About Jeremy Jackson

Passionate about delivering exceptional customer experiences and driving business growth. With a proven track record in customer support and sales roles, I excel in building lasting relationships and identifying opportunities for improvement. My expertise includes effective communication, problem-solving, and data analysis. Eager to leverage these skills in a dynamic Sales Development Representative (SDR) role to contribute to revenue growth and exceed targets. Let\'s connect and explore how I can bring my versatile skills to drive success in your team!

Experience

1. Customer Experience Specialist

   Verizon

   Mar 2021 — Present

   Category: Customer Engagement and Communication• Provided exceptional customer support through various channels, including phone (inbound & outbound), email, chat, and in-person interactions, showcasing strong outreach and communication skills.• Diagnosed and resolved customer problems with effective solutions, demonstrating problem-solving abilities.• Accurately documented customer interactions and resolutions in CRM, highlighting attention to detail and organization skills.• Educated customers on product/service usage, displaying the ability to convey complex information.• Identified opportunities to enhance customer loyalty and retention by suggesting improvements in processes and product features, showcasing a proactive approach to customer satisfaction.Category: Data Analysis and Reporting• Prepared and presented reports on customer satisfaction, support metrics, and trends, contributing to informed decision-making, demonstrating analytical and reporting skills.