Jeremy Impellizeri
Client Success Lead - Austin TX; Building business through lasting relationships
- Role
- Customer Success Lead at Reflex
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jeremy Impellizeri
I care deeply about building real partnerships. My career spans both retail leadership and early stage startups, giving me a deep understanding of what store teams need and how platforms must perform to earn their trust. I focus on helping retail teams succeed by creating clear systems, strong relationships, and measurable results. Across every role I have held, I have built and coached teams to become more confident, operationally sound, and customer obsessed. From onboarding through long term adoption, I work to make complex platforms feel simple, effective, and genuinely worth trusting.
Experience
Customer Success Lead
Jun 2022 — Present · Austin, TX, US
6th employee hired to build and scale the Customer Success function from the ground up.Built the customer success team, playbooks, and CRM infrastructure to support national growth and complex system integrations.Own relationships with 500 plus retail partners across 400 plus active locations, driving adoption, retention, and long term partnership value.Lead all post sale operations, including onboarding, platform optimization, and performance measurement to ensure clear labor ROI for partners.Partner closely with Operations, Product, and Engineering to align retailer needs with platform evolution and execution.Translate partner feedback into actionable insights that directly inform product roadmap and company strategy.Support enterprise sales by sharing best practices, success stories, and data driven outcomes that accelerate growth.
Education
Hofstra University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2011 — 2015
State University of New York at Oswego
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2008 — 2010
Skills
- Time Management
- Cashiering
- Trend Analysis
- Profit
- Operations Management
- Microsoft Excel
- Powerpoint
- Store Operations
- Marketing
- Customer Service
- Merchandise Planning
- Fashion
- Human Resources
- Employee Relations
- Training
- Customer Satisfaction
- Styling
- Event Management
- Pos
- Driving Results
- Microsoft Office
- Sales
- Recruiting
- Apparel
- Store Management
- Microsoft Word
- Inventory Management
- Inventory Control
- Coaching
- Visual Merchandising
- Merchandising
- Social Networking
- Leadership
- Retail
- Forecasting
- Retail Sales
- Performance Management
- Teamwork
- Loss Prevention
- Team Building
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