Jeremy Hess

About Jeremy Hess

I’m a dynamic operations leader with 13 years at JPMorgan Chase, currently serving as Vice President in Commercial Banking Shared Services. I lead a talented team responsible for high-risk wire operations, where we drive process improvements, elevate client/partner experience, and maintain strong operational rigor.My cross-functional background—spanning internal audit, marketing, project management, and large-scale operations—gives me a broad and strategic perspective. I’ve led initiatives that reduced processing time, integrated automation and built sustainable risk and control environments that directly contributed to improved internal audit results.As I continue to grow, I’m focused on scaling impact, influencing transformation and leading with strategy and purpose. I’m passionate about inclusive leadership, the development of leaders, operational excellence and delivering results that empower people and protect clients.

Experience

1. Vice President, Commercial Banking Funds Transfer

   JPMorganChase

   Feb 2024 — Present · Indianapolis, IN, US

   Leads the Funds Transfer organization in executing high-risk transactions making sure our clients remain resilient and ensuring compliance with contracts and regulations. Implements innovative solutions to enhance efficiency while reinforcing a strong risk/control environment. Collaborate with cross-functional leadership and stakeholders to evaluate, enhance and create resiliency in workflow. During this time, I have managed multiple system migrations and other process improvements that has led to 50% increase efficiency across work types.

Education

• Franklin University

  Financial Management

  2009 — 2010

• Howard University

  Economics

  2007 — 2009

• Southern New Hampshire University

  Bachelor of Business Administration - BBA, Organizational Leadership

• Hondros College

  Real Estate