Jeremy Graham

Client Lead @Carat

Toronto, CA

In the client lead role, the primary responsibility was to manage the cross functional team at the agency to deliver the total agency offerings while developing an irreplaceable & trusted relationship with the client organization• Lead a collaborative integrated agency structure, to deliver solutions across owned, earned, shared and paid strategies while partnering with sister creative agency and external, sponsorship and PR agencies• Creating and managing training & development of agency staff to agency & client standards using proprietary & syndicated ways of working • Delivering agency and client goals in product demand generation and financial stewardship to achieve flawless business planning, execution and results• Increases market share and consumer objectives with US/Global partners by leveraging and developing consumer segmentation, insight driven plans and executions leveraging Canadian shopper and market knowledge by maximizing proprietary and industry tools • Achieving traffic and sales objectives while improving brand measurement & metrics for market demands of today and tomorrowRecognized achievements:• Surpassed organic growth targets in revenue through staffing optimization, incremental capabilities and new product• Improved client evaluation scores quarter over quarter to highest standing• Superior scores against client operational and financial audits• Surpassed aggressive client investment saving goals as measured in industry 3rd party audits