Jeremy Dolan

About Jeremy Dolan

A proven leader with a successful track record in training, human resources, recruiting, management and sales with the ability to develop those skills in others. Extremely motivated and dedicated, able to execute and deliver results that positively impact the business.

Experience

1. Head of Learning and Development Global

   eBay

   Nov 2010 — Present · Salt Lake City, UT, US

   Responsible for developing and leading global teams that support new hire, ongoing and development training for over employees located in North America, Europe, APAC and multiple outsourced locations world-wide. Partner with global training teams to ensure consistency in design, facilitation, and measurement/evaluation of curriculum to front line teammates and support functions. Responsible for implementing global learning and performance processes to ensure the teammate and customer experience is consistent across multiple topic groups and regions. Partner with key stakeholders to deliver training solutions that address hiring needs, product/policy changes, performance and/or knowledge gaps. Support the start up of new contact centers and ongoing training support of multiple off-shore locations around the globe.

Education

• Weber State University

  Business Administration

  1993 — 1995

Skills

• Human Resources
• Call Centers
• Performance Management
• Call Center
• Employee Benefits
• Time Management
• Hris
• Coaching
• Recruiting
• Interviews
• Leadership Development
• Employee Relations
• Training Delivery
• Leadership
• Training
• Process Improvement
• Team Building
• Management