Jeremy Dahm
Senior Manager, Service Center 1 @XPO
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager, Service Center 1 @XPO
Kansas City, KS, US
Directing Workforce Operations: In my current role, I direct the entire workforce at a 165 door facility, overseeing employee performance, situational and competency awareness, and talent development.• Addressing Customer Inquiries: I handle customer inquiries and concerns with tried-and-true problem-solving skills to ensure high levels of customer satisfaction.• Assessing Performance Metrics: I employ advanced analytical reasoning to regularly assess performance metrics, identifying and implementing quality and service improvements.• Leading Labor Planning: I led the leadership team in planning daily and long-term labor requirements to ensure timely, damage-free freight transportation.• Boosting Efficiency: I partnered with various functional areas to implement action plans, boosting efficiencies and achieving facility goals.• Communicating Updates: I communicated clear, frequent updates on breakbulk productivity and company policies to all employees.• Achieving Excellence: I received a Quarterly Excellence Award in Q4 of 2023, based on nominations from peers and personnel.• Fostering Safety Culture: I fostered a safety-oriented culture, maintaining the cleanliness and safety of the facility and equipment.• Enhancing Employee Engagement: I conducted regular team meetings to enhance employee engagement and address any issues.• Driving Revenue Growth: Year-to-date 2024, compared to the same period in 2023, revenue grew by 14.4% and EBITDA by 81.1%.• Initiating Cost-Saving Measures: I initiated cost-saving measures to enhance operational efficiency and sustain profitability.• Increasing Financial Performance: From 2022 to 2023, I increased revenue by 310 basis points and EBITDA by 120%.• Enabling Employee Promotions: I enabled the swift promotion of 5 salaried members and over 40 hourly employees.• Improving Employee Satisfaction: I accomplished a 20%+ improvement in employee satisfaction ratings.
EDUCATION
ESSCA
International Business
Southern Illinois University, Edwardsville
Bachelor of Science (B.S.)
Southern Illinois University, Edwardsville
Master of Business Administration (MBA)
SKILLS
ABOUT JEREMY DAHM
Hello LinkedIn Community,I am Jeremy Dahm, • An accomplished leader with a proven history of leading multi-million-dollar logistics operations, adept at P&L management and optimizing facilities to enhance productivity and profitability. • My experience includes rolling out strategic initiatives that elevate customer satisfaction, streamline operations, and drive significant growth across various service centers.• I\'m recognized for empowering high-performing teams, having facilitated numerous staff promotions and boosted employee satisfaction ratings. • I\'m also skilled in navigating complex regulatory landscapes, ensuring compliance with DOT and OSHA regulations, while keeping a sharp focus on safety and operational efficiency.• As a creative problem-solver and a collaborative team player, I am committed to leveraging cross-functional expertise to foster continuous improvement. • I have successfully progressed from entry-level to senior leadership roles within a Fortune 500 logistics company, demonstrating my capability to adapt and lead effectively in challenging environments.Areas of Excellence• Logistics Operations Management• Team Leadership & Development• Customer Satisfaction Strategies• Safety Culture Implementation • Strategic Planning & Execution• Talent Acquisition & Retention• Cross-functional Collaboration• Project Lifecycle Management • Performance Metrics Analysis• Supply Chain Optimization• Cost Reduction Initiatives• Regulatory Compliance
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.