Jeremy Collado

Operations and AI for Customer Experience

Role: Cx Systems & Ai Operations at Quince
Location: Brooklyn, NY, US
LinkedIn followers: 500 followers

About Jeremy Collado

I specialize in optimizing customer and product experiences by designing efficient processes, implementing smart technology, and empowering teams with the right tools. My goal is to bridge the gap between user needs and operational efficiency, ensuring every interaction is intuitive and impactful.What I Do Best:Streamline & Scale Operations – At Babylist, I helped implement AI-powered solutions like Forethought, reducing inefficiencies and improving response times to enhance the customer experience.Enhance Product & Support Experiences – From optimizing Salesforce routing at Casper to supporting enterprise customers at Attune Insurance, I create seamless user journeys by refining workflows and support strategies.Lead & Develop Teams – At Lululemon, I led a team of 10 and supported 55 BPO agents, developing resources and performance strategies for Mirror, the brand’s digital fitness product.I thrive at the intersection of user support, product experience, and operational strategy. With hands-on expertise in Salesforce, Zendesk, Kustomer, and AI-driven automation, I build scalable solutions that make support more efficient and customer interactions more seamless.

Experience

Cx Systems & Ai Operations
Quince
Dec 2025 — Present
Customer Experience Operations & Enablement | Tool Implementation | AI Workflow Management | Strategy Planning

Education

Fashion Institute of Technology
Advertising & Marketing Communications

Skills

Social Media Marketing
Public Relations
Social Networking
Design Research
Sales Promotion
Advertising
Marketing

Contact information

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•••••@quince.com
Personal email
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Current company

Quince

Retail · 2K employees · Founded 2018 · San Francisco, California, United States

Quince is a consumer technology platform rebuilding retail from the infrastructure up. The company began with a towel. A hotel-grade towel retailed for roughly $80. The manufacturing partner who made it sold it for about $7. Nothing about the product justified the gap. The gap was the system. Quince was built to replace that system. Its proprietary Manufacturer-to-Consumer (M2C) platform connects customers directly to the manufacturing partners behind some of the best-made products in the world, with demand signals flowing back to partners weekly so production follows what customers are actually buying, not a year-old forecast. No promotional calendar, no inventory built on guesses, no layered costs priced into the product. What differentiates Quince is not pricing. It is the system. The proof is in how the company operates: cost breakdowns published on product pages, a 365-day return policy, third-party lab testing, and products removed from the assortment at Quince's cost when they fall below the quality bar. Because the platform produces against real demand, the excess inventory that defines conventional retail is never made. Responsibility is built into the model, not added on top of it. Today, Quince offers curated essentials across 100+ categories, from cashmere and linen to fine jewelry and furniture, at prices typically 50 to 70 percent below comparable market prices, and is one of the fastest-growing consumer platforms in the industry. Visit Quince at quince.com or on Instagram at @onequince.

quince.com

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About Jeremy Collado

Experience

Cx Systems & Ai Operations

Education

Fashion Institute of Technology

Skills

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