Jeremy C.
IT Professional
- Role
- Specialist - Service Desk at Prudential Financial
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Jeremy C.
I am a IT Professional focusing on endpoints engineering and systems management. I\'ve…
Experience
Specialist - Service Desk
Jul 2019 — Present · Minneapolis, MN, US
Assistant Team Lead• Technical and process guidance for the team.• Routing and assignment of tickets.• Escalation assignment and resolution.• Back-up and fill-in for manager.• Tier 1 and 2 deskside and phone technical support duties.• Remote support of work-at-home users.• General laptop, desktop, and printer troubleshooting and break/fix.• Process and Knowledge Base documentation creation.• System imaging and repair.• General A/V setup and troubleshooting.
Education
Chippewa Valley Technical College
Continuing Education
1996 — 1999
University of Phoenix
Bachelor of Science, Information Technology
2002 — 2005
Benchmark Learning
Information Technologies
2012 — 2013
New Horizons
Information Technologies
2012 — 2012
Mountian View
Server 2008 Boot Camp, Windows Server 2008
2012 — 2012
JAMF
JAMF CCT, Apple Device Management
2017 — 2017
Snow Training
Snow Automation Platform Administrator
2017 — 2017
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