Jeremy Burke
Marketing Strategist - Small and Midsize Business
- Role
- L2 Customer Onboarding Specialist at ActiveCampaign
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
L2 Customer Onboarding Specialist
Mar 2021 — Present · Chicago, IL, US
Promoted to Level 2 of Customer Success Org in March of 2021- Works with customers to uncover their business challenges and develops success plans to ensure they see value leveraging ActiveCampaign’s platform- Recommends and helps implement marketing and platform strategies that maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying growth opportunities- Develops a deep understanding of the product to recommend the software’s features and functionality that meet customers\' specific business needs- Partners with internal teams to ensure customer needs are being met. Examples - coordinating with technical support, sales, marketing, finance, and product teams- Consistently brings creative ideas and solutions to the team on how to improve the customer experience
Education
University of Mary Washington
Bachelor of Arts (BA), Sociology/Sociobiology
2007 — 2010
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