Jeremie Herpson
Customer-centric Leader | High Adaptability and Flexibility | Results-Driven
- Role
- Sales Support Manager at Bloomberg Industry Group
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Jeremie Herpson
You are what you do, not what you say you\'ll do.”20 years of solid experience in Customer Service, Team Leadership and Sales. I am a passionate and enthusiastic individual who loves contributing to the conditions for success within an organization, by promoting team spirit and listening to my interlocutors actively. I have excellent people skills and I truly care about the happiness and well-being of others.
Experience
Sales Support Manager
May 2023 — Present · Washington, DC, US
Leading the Sales Success team responsible for supporting customers and Sales representatives (pricing, orders, quotes, contracts, subscriptions, account maintenance and billing)- Managing Customer Service efforts to resolve issues in a timely and effective manner- Becoming a Salesforce Citizen Admin (Certified Administrator)- Recruiting, coaching and managing staff- Reviewing performance and productivity metrics, and delivering feedback- In collaboration with business unit stakeholders, developing practices and policies- Building a diverse and inclusive workplace (co-chair of the OPEN group supporting the LGBTQ+ community).
Education
London College of Fashion, University of the Arts London
Short Course, Merchandising and Buying Operations
2012 — 2012
University of Montpellier
Master’s Degree, Business/Managerial Economics
1997 — 2001
Premier Global NASM
Certificate in Personal Training and Fitness Instruction, Health and Physical Education/Fitness
2012 — 2012
MBA ESG
Master Marketing and Advertising, Marketing, Communication, Advertising
2002 — 2003
CIM | The Chartered Institute of Marketing
Distance Learning, Marketing
2009 — 2010
Trailhead by Salesforce
Salesforce Certified Administrator, Business Administration and Management, General
Skills
- Merchandising
- Marketing
- Communication
- Customer Service
- Language Teaching
- Visual Merchandising
- Young Adults
- Retail
- Team Management
- Organization Skills
- Foreign Languages
- Teaching Adults
- Social Media
- Management
- Marketing Communications
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