Jeremiah Smith
Customer Support Analyst @ Lumivero | Problem Solving, Web Applications
- Role
- Customer Support Analyst - Nvivo at Lumivero
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Jeremiah Smith
I’m a Senior Customer Operations Analyst with hands-on experience supporting SaaS…
Experience
Customer Support Analyst - Nvivo
Jun 2022 — Present
I Utilize Salesforce to support a large customer base. As part of a team of 9 closed cases monthly. Cultivated a support relationship with large international sales partners. Helped to develop internal training processes. Produced and documented standard operating procedures for support processes.Some of my key accomplishments associated with this job role include:* Helped to train 4 new team members.* Reported problems to improve customer experience.* Exceeded expectations by closing on average 400 cases monthly.* Assisted with User Acceptance and Production Testing of multiple releases.* Created a list of improvements and suggestions for improvements for support and the product.
Education
Pensacola Christian College
Bachelor of Science, Computer Information Systems
Skills
- C
- Html
- Java
- Microsoft Sql Server
- Css
- Oracle Sql Developer
- Javascript
- Microsoft Office
- C++
- Php
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