Jeremiah Roberts
The Service Center Manager plans, directs and controls service center operations in support of the company’s profit and service goals.
- Role
- Service Center Manager at Roadrunner
- Location
- Hamilton, OH, US
- LinkedIn followers
- 500 followers
About Jeremiah Roberts
Operations Manager with over 30 years of experience in transportation, logistics, and…
Experience
Service Center Manager
Jun 2025 — Present · Hamilton, OH, US
Responsible for the Operations and Management of the Cincinnati, OH, and Louisville, KY locations-Coordinates service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS & D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability and positive employee and customer relations-Responsible for service center revenue generation based on goals established by the company-Projects future business levels and operational needs to support them-Develops and communicates department performance measurements-Works with department personnel in setting department and service center goals-Approves customer pricing programs and outbound trips-Investigates OS & D claims-Monitors TOC’s, all revenue components, labor expenses and manifests-Responds to inquiries from government officials-Communicates human resource information such as health insurance and 401(k) benefits-Audits supply expenses weekly and provide building maintenance-Responds to and resolves issues beyond the scope of supervisory staff and maintains on call status-Participates in joint sales calls with Account Managers-Assists in creating contracts with customers, contractors, and partners-Directs the hiring, development, supervision, and appraisal of all service center personnel-Reviews and approves all local and owner operator settlements-Recruits independent contractors and leases equipment-Participates in proactive team efforts to achieve departmental and company goals-Provides leadership to others through example and sharing of knowledge/skill-Performs work of various supervisory/managerial staff positions in their absence-Receives general guidance and communication associated with the position; operates with operations and within company policies and procedures using independent judgment to achieve goals and objectives.
Skills
- Data Analysis
- Truckload
- Customer Satisfaction
- Sales Support
- Operations Management
- Rail
- Inventory Management
- Logistics Analysis
- Account Management
- Excel
- Customer Relations
- Database Administration
- Strategic Planning
- Customer Focus
- Trucking
- Microsoft Office
- Ltl
- Self Driven
- Program Implementation
- Transportation Management
- Team Leadership
- Negotiation
- Logistics
- Billing
- Customer Service
- Warehousing
- Incentive Programs
- Word
- Problem Solving
- Shipping
- Freight
- Continuous Improvement
- Logistical Planning
- Transit Planning
- As400
- Transportation
- Supply Chain Management
- Data Management
- Operational Planning
- Operational Excellence
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