Jeremiah Jude

Information Technology Help Desk Technician @Infinity Network Solutions

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Information Technology Help Desk Technician @Infinity Network Solutions

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ON, CA

Firewall:(SonicWall)- Firewall auditingo Firewall model (manufacture and firmware version)o Open portso Documentations- Firewall backupo Backup the firewallo Standardize the location of the stored backup fileo Create a procedure for applying changes to the firewalls- Firewall monitoring:o Search for a proper Syslog applicationo Investigate the best practice monitoringo Implement the Syslog applicationo Add the firewall to the Syslog servero Create monitoring procedures and reporting systemCitrix systemsDisaster Recovery System- Trainingo Attend on-line training for our DRS system- Monitoring & documentationo Help to monitor the systemso Create the proper documentation for monitoringo Enhance current documentation- Troubleshooting and implementationo Help to troubleshoot the systems as requiredo Implement the DRS systemsTrend Micro Anti-virus- Learn the anti-virus portal- Investigate the best practice- Provide documentation for implementation and monitoringTivoli Storage Manager/Asigra Backup/Datto- Work to learn to monitor and troubleshoot the system- Learn to install clients and administrate the server- Edit the documentations as requiredMorning Procedures- Document the procedures- Suggest enhancementsMonitoring system- Get familiar with our monitoring system- Start to solve problems on the client’s servers- The goal is to keep the monitoring system green at all times- Provide processes recommendations and documentationHelp Desk System, Documentation and Change Management- Help with new help desk system pre-implementation requirements- Help with documentation for the pre-requirements- Design and help implement documentation, procedures and processes as required

EDUCATION

2016 — 2020

Karunya Institute of Technology and Sciences

Bachelor of Technology - BTech, Computer Science and Engineering

2013 — 2014

Eden Gardens School, Perambalur

SSLC, General

2015 — 2016

Vidya Mandir Senior Secondary School

Higher Secondary Course, Biology/Mathematics

N/A

Loyalist College

Postgraduate Degree, Cyber-security

ABOUT JEREMIAH JUDE

Hey Everyone, I am a CyberSecurity Analyst with an enthusiasm towards Cyber Security. I hold a B.Tech Computer Science and Engineering degree. After I have completed my UG, I found my passion towards Cyber Security and Travelling. I worked on my comprehensive skills and got an opportunity to travel and do my Postgraduate Cyber Security in Canada.With an ongoing crisis in Cyber World. I had the chance to do my part of 3 years of hands-on experience in identifying vulnerabilities, mitigating risks, and implementing robust security measures to safeguard enterprise IT environments. Proficient in threat analysis, incident response, and security monitoring using industry-standard tools such as Wireshark, Splunk, Nessus, Snort, and Metasploit. Skilled in managing firewalls (e.g, Palo Alto, Fortinet), intrusion detection/prevention systems (IDS/IPS), and SIEM solutions. Adept at conducting vulnerability assessments, penetration testing, and compliance audits aligned with standards like ISO 27001, NIST, and GDPR. Strong understanding of network protocols, endpoint protection, and secure system architecture. Recognized for delivering timely responses to security incidents and contributing to continuous improvement of organizational security posture.Thanks for taking the time to check my profile!Please feel free to leave me a message if you are interested in my profile or get to know me. Have a Great day ahead!

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Jeremiah Jude — Information Technology Help Desk Technician at Infinity Network Solutions in Toronto, ON, CA | Unifers