Jeremiah Jackson

Director of Security & Loss Prevention Pm Operations Manager @Hilton Indianapolis Hotel & Suites

Indianapolis, IN, US

Oversee comprehensive safety, security, and night operations for a premier downtown luxury hotel, ensuring the protection of guests, staff, and property through leadership rooted in vigilance, professionalism, and hospitality-first values. • Rebranded and relaunched the property’s Safety Committee, building cross-departmental engagement and accountability while reinforcing a proactive, prevention-focused culture. • Established efficient protocols for staff radio organization, including secure storage, accurate programming, and daily readiness—setting the operational standard for team communication and emergency preparedness. •Coordinate security details for VIPs and celebrities, including professional sports teams and players, political figures, and movie stars, ensuring discreet and effective protection tailored to high-profile needs. • Respond decisively to high-stress or emergency events, demonstrating rapid situational awareness, clear coordination, and calm leadership to maintain safety and operational continuity. • Provide overnight management across departments, ensuring smooth transitions, issue resolution, and guest satisfaction while serving as the senior leader on duty. • Lead and utilize Saflok systems for key audits, creation, and interrogatories, maintaining strict control over guest room access and enhancing property security. • Actively developing and expanding expertise in Food & Beverage operations, enhancing support to restaurant, banquet, and bar teams during overnight and off-peak hours. • Contribute intelligently to budgeting and forecasting processes for operational planning and cost control. • Collaborate with department heads and executive leadership on a weekly and even daily basis, to maintain compliance, reduce risk, and deliver consistent guest experiences aligned with brand standards.

Greencastle Senior High School

High School Diploma, Indiana Core-40 Studies

University of Louisville

Bachelor of Business Administration, Business Administration and Management, General; Healthcare Management