Jeremiah Akram M.

About Jeremiah Akram M.

Finance, Analytics, and Operations Management professional with 5+ years of global…

Experience

1. Technical Sales Account Manager

   Rexial

   Apr 2025 — Present

   Partner cross-functionally with Product and Engineering teams to translate customer needs and behavioral data into actionable product insights, directly influencing roadmap priorities and technical feature improvements- Utilize CRM and analytics tools (e.g, Salesforce, HubSpot, Excel, and SQL) to track pipeline metrics, forecast sales trends, and analyze customer conversion data for more targeted outreach strategies- Design and maintain structured customer datasets to evaluate engagement metrics, optimize sales funnel efficiency, and reduce churn through data-informed decision-making- Apply analytical problem-solving to identify inefficiencies in client onboarding workflows, leveraging data to streamline operations and reduce onboarding time- Drove new customer acquisition by leveraging data storytelling; transformed qualitative insights into measurable outcomes to demonstrate product ROI- Maintained high client retention and satisfaction scores through continual performance monitoring, trend analysis, and data-backed engagement strategies- Collaborated with technical stakeholders to map customer use cases to data-driven product features, ensuring accurate translation of user needs into system requirements- Consolidated customer feedback data and generated insights reports that informed product iteration cycles, increasing product adoption rates- Built and documented go-to-market process playbooks that standardized lead tracking and data collection procedures, resulting in more accurate analytics and reporting consistency across teams

Education

• Refactory Academy

  Certificate

• Kyambogo University

  ACCOUNTING AND FINANCE