Jeremiah F.
Technical Support Representative @NTT DATA, Inc.
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WORK HISTORY
Technical Support Representative @NTT DATA, Inc.
Southfield, MI, US
Diagnosed and resolved recurring IT issues, ensuring adherence to SLAs.• Provided technical support for various company products, employing efficient troubleshooting methods.• Escalated complex issues to specialized resources for thorough investigation.• Managed incidents and service requests according to KB documentation, ensuring timely resolution.• Addressed hardware, software, and networking issues promptly and accurately.
EDUCATION
Western Governors University
Bachelor of Science - BS, Cybersecurity & Information Assurance, 3.0
Platform by Per Scholas
Information Security
NPower
Information Technology
ABOUT JEREMIAH F.
Seasoned Army veteran with a seamless transition into the realm of IT, bringing a rich background in military intelligence and a deep expertise in Information Security. Proficient in analyzing, interpreting, and monitoring software within high-stakes Security Operations Centers (SOC). Demonstrated mastery in Splunk and Splunk Enterprise, leveraging advanced reporting methodologies for real-time data analysis and macro-driven insights. Well-versed in specialized software applications, enabling precise data insights and proactive risk analysis. Adept in log analysis, traffic evaluation, user behavior profiling, and swift threat/incident resolution. Ready to bring unparalleled dedication and strategic acumen to your cybersecurity team.
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