Jeremy Casey
Customer Experience Manager @4WD Supacentre
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WORK HISTORY
Customer Experience Manager @4WD Supacentre
Manage end‑to‑end warranty returns and after‑sales support, applying commercial decision‑making to balance customer expectations with business outcomes.Analyse in‑store customer pain points and implement process improvements that enhance efficiency, accuracy, and overall experience.Oversee inventory and testing procedures, optimising for system accuracy and timely product movement.Partner with a central call centre team to resolve customer follow‑ups, product issues, and complaints with empathy, professionalism, and a solutions‑focused approach.Monitor local social media channels and review systems, responding proactively to customer inquiries and feedback.Train, develop, and lead store teams on warranty and returns processes, and maintaining service excellence.
EDUCATION
California Polytechnic State University-San Luis Obispo
Bachelor of Science - BS
SKILLS
ABOUT JEREMY CASEY
I thrive on helping organizations navigate key phases of growth and change efforts by untangling operational challenges, refining customer experience strategies, and directing your key customers to further growth and success. I come with a strong background in streamlining processes, optimizing supply chains, and making the most of growth moments by driving efficiency, profitability, and sustainable success. Use my passion for improving your customers’ experiences in any of the following key specializations.Key Specializations: Technology Implementation & Integration – Deploying and optimizing systems like Salesforce, Oracle NetSuite & WMS, Zendesk, Hubspot and Shopify Plus to accelerate growth. Customer Experience (CX) Innovation – Mapping customer journeys, eliminating pain points, and creating memorable experiences that drive loyalty. Customer Operations Optimization – Designing systems that plug operational gaps, boost productivity, and enhance customer satisfaction. Key Account Management – Segmenting and managing your strategic relationships to drive revenue growth and retention. Reverse Logistics & Supply Chain Design – Minimizing cost of customer returns.Streamlining workflows to minimize costs, improve efficiency, and increase profitability. Team Building & Training – Empowering high-performing sales and service teams with skills and processes to scale efficiently.
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