Jerbrina Jones
Loa Case Manager @CVS Health
Signup · Get unlimited contacts
WORK HISTORY
Loa Case Manager @CVS Health
Administer leave of absence requests under FMLA, state regulations, and company leave policies while ensuring compliance with federal and state laws. • Utilize the CVS Health myLeave absence platform and HR systems to manage leave requests from initiation to return-to-work. • Conduct outreach calls to employees at key intervals to provide support throughout their leave process. • Research and resolve Tier 2 escalations, ensuring timely documentation and communication of outcomes. • Analyze non-eligible leave requests to determine ADA applicability and coordinate reasonable accommodation reviews. • Process and calculate paid time off in accordance with leave policies and regulatory requirements. • Collaborate with HR, leadership, and other stakeholders to answer leave-related inquiries and improve processes. • Maintain strict confidentiality while handling sensitive employee information and cases. • Demonstrate strong customer service commitment through clear, empathetic communication and problem resolution. • Apply critical thinking and analytical skills to address leave-related challenges effectively. • Manage multiple cases simultaneously while meeting deadlines in a fast-paced environment. • Ensure compliance with company policies and contribute to continuous process improvements. • Proficient in MS Office and HR systems to streamline leave administration tasks.
EDUCATION
University of Mississippi
Bachelor of Business Administration (B.B.A.), Human Resource Management
Northwest Mississippi Community College
Associate of Arts (A.A.), Business Administration
Strayer University
Master of Science - MS, Human Resources Management
ABOUT JERBRINA JONES
Experienced HR professional with a strong background in leave of absence administration, human resources operations, and customer service. Skilled in managing high-volume call centers, utilizing case management systems, and driving self-service utilization. Adept at coordinating and implementing HR functions, including recruitment, onboarding, payroll, and employee engagement. Detail-oriented with a focus on accuracy and compliance. Proficient in utilizing various HRIS and ATS software. Proven ability to adapt to change and effectively communicate with colleagues, leaders, and stakeholders. Committed to providing exceptional support and guidance to colleagues while ensuring organizational success.Skills:
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.