Jeramiah Gibbs

About Jeramiah Gibbs

An accomplished Architect with over 20 years of experience in the telecommunications and AI solutions industries, I bring deep expertise in delivering Contact Center technologies, including call routing, voice technology solutions, and the integration of AI-driven voice bots. I have a proven track record of leadership, managing highly technical teams and driving the successful delivery of cutting-edge voice solutions such as Conversational AI and Contact Center as a Service (CCaaS) for leading organizations.With extensive experience managing large-scale, mission-critical systems that require 24x7 availability, I ensure seamless integration across platforms including Amazon Connect, Cisco, Avaya, Google Dialogflow, Five9, Nice and various Dialers. I am also well-versed in Vendor Management, ensuring strong relationships with partners to deliver value-driven solutions. My skill set extends to UCaaS (Unified Communications as a Service) and Software Development, where I help architect and implement solutions that improve collaboration and efficiency.A key focus of my career has been empowering and building high-performing teams. I thrive on fostering a collaborative culture and mentoring individuals to help them realize their potential. I lead by example, ensuring that teams are highly motivated, engaged, and equipped with the tools and support needed to deliver innovative solutions in agile environments.I am passionate about emerging technologies and leading teams to deliver high-impact solutions that improve user and customer experiences while aligning with business objectives.

Experience

1. Cloud Architect Sr Manager

   Accenture

   Sep 2022 — Present

   Defining cloud solution architecture and end-to-end solution development to support business strategies across multiple domains and technologies. Providing AI driven technologies and CCAAS solutions to streamline and enhance client cloud technologies.

Education

• Central Piedmont Community College

  Associates in Network Technologies, Information Technology

  2009 — 2011

• Embry-Riddle Aeronautical University

  Bachelor of Science in Business Management, Management Information Systems, General

  2004 — 2006

Skills

• Integration
• Networking
• Sonus
• Javascript
• Avaya Ip Telephony
• Network Infrastructure
• Cisco Technologies
• Solaris
• Session Initiation Protocol (Sip)
• Vendor Management
• Call Centers
• Network Engineering
• Unix Shell Scripting
• Lan-Wan
• Sql
• Linux
• Troubleshooting
• Disaster Recovery
• Unified Communications
• Cisco Systems Products
• Sip
• Switches
• Security
• Voip
• Data Center
• Unix
• Voice Over Ip (Voip)
• Telecommunications