Jeovanie Fernandez
Instructional Designer at Melio
- Role
- Instructional Designer at Melio
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Jeovanie Fernandez
Instructional Designer and L&D Specialist with 10+ years of experience designing, developing, and delivering high-impact learning solutions across Retail, Banking, E-Commerce, and Fintech environments. Skilled at conducting needs analyses, identifying performance gaps, and building blended learning programs—from SCORM-compliant eLearning modules to scenario-based simulations and instructor-led training—that measurably move the needle on learner performance and business outcomes. Cut new hire onboarding time by 56%(8 weeks to 3.5 weeks) and consistently deliver 100% program readiness ahead of deadlines. Proficient in the full ADDIE/SAM lifecycle, Articulate 360 (Storyline & Rise), Seismic, Workramp, and AI-enhanced content creation tools. Passionate about creating learner-centered experiences that drive behavior change, support organizational goals, and scale with evolving business needs.
Experience
Instructional Designer
Aug 2022 — Present · New York, NY, US
Fostering a culture of continuous learning and development by creating training curriculum, facilitating live and virtual trainings, and managing product knowledge, soft skills, and company-related information in a dedicated knowledge center for employees.Created and facilitate a robust Onboarding Program for new employees to become fully equipped toexercise their responsibilities within their role. Lead and cross-collaborated with various stakeholders on cross-functional initiatives Deliver an exceptional learning experience.Build self-guided trainings to balance live sessions reducing zoom fatigue and build knowledge retentionDeliver company-wide trainings (in-person & virtual) in Denver & NYCAnalyze and create learning reports Design a new experience curriculum that addresses knowledge and workflow gapsCreate a learning schedule and look-back for Customer Experience, Go-to-Market, and Payment Operations
Education
Queensborough Community College of The City University of New York (CUNY)
Associate of Arts and Sciences - AAS, Dance
2016 — 2018
Lehman College
Bachelor of Fine Arts - BFA, Multimedia in Performing Arts
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