Jennifer Zelouf

Experience

1. Concierge

   Kimpton Hotels & Restaurants

   Nov 2018 — Present · New York, NY, US

   First Union Hotel Experience• Oversee all facets of the guest experience• Provide information about the property, surrounding area, and current NYC attractions, sites, and exhibits• Arrange restaurant reservations and transportation to and from airports and other destinations• Responsible for answering and directing phone calls and creating room reservations• Enroll guests in the IHG Rewards Program and ensure guests receive special benefits and amenities based on their membership levels and preferences• Direct guests to the hotel’s meeting and event spaces, restaurants, and other facilities

Education

• New York University

  Bachelor Of Science, Hotel and Tourism Management

  2007 — 2011

Skills

• Hospitality Management
• Microsoft Word, Excel, Powerpoint, Opera, Hotsos, Saflok, Bartech, and Innconn
• Customer Service
• Forecasting
• Hotels
• Event Planning
• Hospitality
• Event Management
• Customer Satisfaction
• Front Office
• Management
• Hotel Management
• Hospitality Industry
• Opera
• Proficient in Spanish and Arabic
• Microsoft Office
• Sales