Jen Bernhardt

About Jen Bernhardt

LeadershipPublic SpeakingTeam BuildingTalent DevelopmentStrategic LeadershipCreative CommunicationScalable OperationsOnline Community StrategyProduct EngagementCourse Analysis & DevelopmentContent & Partner CurationPresentation & Training Skills

Experience

1. Director, Global Enablement & Productivity

   Mimecast

   Jul 2025 — Present · Indianapolis, IN, US

   Strategic Enablement LeadershipAssumed leadership of customer education engine; refined and relaunched eLearning content and certifications targeted towards outcome and valueHosted seven live workshops at Elevate25 Customer Event to increase product training awareness and enablement efficacyIncreased eLearning consumption by 25% month over month with targeted partnerships and personalized learning recommendationsPolished and improved customer enablement experience with redone landing page and expanded reach via multiple modalities and partnershipsExpanded Enablement PurviewExpanded scope to include Sales Engineering, in addition to Support, Professional Services and Customer Success enablementPartnered with internal Value Engineering team to launch consultative enablement frameworkAdvised executive leadership on strategies to thread value through all customer experience conversations

Education

• Western Governors University

  Master of Business Administration (MBA), Business Administration and Management, General

  2017

• trueU Leader In Training

  Completion Certificate, Strategic Leadership

  2019 — 2019

• Purdue University Fort Wayne

  BS, Hotel and Restaurant Management

  2001 — 2005

• Grand Valley State University

  Music and Communications

  2000 — 2001

Skills

• Webinars
• Sales Management
• Affirmative Action
• Hospitality
• Conventions
• Customer Relations
• Employee Development
• Catering
• Team Motivator
• Recruitment Advertising
• Sales
• Restaurant Management
• Web 2.0
• Training & Development
• Hospitality Industry
• Sales Trend Analysis
• Sales Prospecting
• Management
• Restaurants
• Special Events
• Website Accessibility
• Training
• Event Execution
• Account Management
• Time Management
• Hospitality Management
• Sales Skills Training
• Salesforce.com
• Applicant Tracking Systems
• Hotels
• Catering Sales
• Crm Software
• Weddings
• Cold Calling
• Corporate Events
• Crm
• Employee Training
• Lodging
• Banquets
• Ofccp