Jennifer Alexandra
Director of Customer Insights & Experience Strategy | Insight-to-Action Specialist | Driving Growth Through Data-Backed Decisions
- Role
- Director of Customer Insights & Experience Strategy at Lumen Technologies
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Jennifer Alexandra
I\'m the person companies call when they need to understand why customers aren\'t buying…
Experience
Director of Customer Insights & Experience Strategy
Jan 2025 — Present
Built and deployed a company-wide Voice of the Customer framework, aligning corporate planning and growth initiatives.• Translated customer insights into strategic initiatives with measurable KPIs, influencing leadership planning and quarterly business reviews.• Managed a Customer Strategy team and led executive-facing projects to support enterprise-wide initiatives and strategic planning
Education
Rutgers, The State University of New Jersey - Rutgers Business School
Master of Business Administration (MBA)
University of Florida
Bachelor of Arts
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