Jenifer Troska

Service Manager @Microsoft

US

Customer Escalations Management: Collaborate to manage customer reactive escalations by engaging Microsoft stakeholders, reducing the impact duration on customers. •Proactive Service Reviews: Conduct monthly service reviews and executive business reviews to track progress against reactive and operational health improvement plans. •Customer Relationship Strengthening: Strengthen relationships with key customer decision-makers, sponsors, and influencers to align delivery priorities and coordinate support during key projects. •Optimization and Insight Derivation: Drive increased customer consumption of Microsoft Cloud Technologies. Derive actionable insights from incident data to help customers optimize Microsoft infrastructure and flag implementation risks. •High-Priority Case Resolution: Work closely with the account team to lead resolution efforts for long-running and high-priority cases, engaging stakeholders and providing executive communication. •Effective Stakeholder Networking: Utilize network connections to expedite escalations and connect the right groups for swift resolution. •Crisis Management and Leadership: Lead the virtual account team and stakeholders in case of reactive support crises

Detroit Lakes High School

High School Diploma

Minnesota State University, Moorhead

Bachelor of Science (B.S.), Education