Garen Jent
Customer Experience Manager @Grainger Canada
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WORK HISTORY
Customer Experience Manager @Grainger Canada
Overseeing the team responsible for supporting inside and outside sales teams. Developing strategies and implementing processes to ensure seller operations are smooth, concerns are addressed and best solutions are provided to enhance the overall selling experience. Analyzing performance metrics to optimize seller satisfaction and success.
EDUCATION
Rome Business School
Master in Marketing and Communication, Business/Corporate Communications
Central European University
Certificate, International Business Negotiations
Armenian State University of Economics
Master`s degree, Agribusiness and Marketing
McGill University
Master's degree, Business Administration and Management, General
European Regional Educational Academy
Bachelor`s degree, Tourism and Travel Services Management
SKILLS
ABOUT GAREN JENT
Customer experience and Operations leader with 15 years of driving growth through strategy, process optimization, and customer experience excellence. Known for building engaged, high-performing teams and delivering scalable solutions that improve both employee satisfaction and customer outcomes.
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