Jentayah Young
IT Support Technician | Desktop Support | Help Desk Analyst | Customer Support Expert
- Role
- Customer Service Technical Support at CeriFi
- Location
- Smyrna, GA, US
- LinkedIn followers
- 500 followers
About Jentayah Young
Customer Support Specialist with a passion for helping people solve technical problems. I…
Experience
Customer Service Technical Support
Jul 2022 — Present
Created and configured new user accounts in accordance with company policies and procedures.Added or removed users from designated groups to manage access levels.Granted or revoked user access to company websites and online courses as needed.Provided password reset assistance and login troubleshooting to ensure account accessibility.Assisted customers with resolving audio and video issues during live webinars.Utilized ticketing systems to track, manage, and resolve customer support requests.Diagnosed and troubleshot common issues related to customer accounts, products, and services.Conducted training for new employees and continuously monitored the team to ensure accurate task execution.Contributed to the development and maintenance of SOPs and KBAs by documenting common issues and solutions.Communicates regularly with internal staff at all levels in the organization via Outlook, Slack, MicrosoftTeams, and Zoom to build effective team relationships.
Education
Georgia Southern University
Bachelor's degree, Psychology
Western Governors University
Master of Science - MS, Cybersecurity and Information Assurance
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