Jennifer Tarr

About Jennifer Tarr

Driven, goal-oriented leader with extensive experience in building relationships…

Experience

1. Sr Director, Client Support

   MRI Software

   May 2015 — Present · Solon, OH, US

   Leads the strategic initiatives and services for all SaaS clients including migrations,upgrades, deployments global SaaS client experience.• Directs the international Technical Support and SaaS Services teams responsiblefor corresponding administration, security and services.• Owns the strategy, goals and plans for the teams’ success, and ensures alignmentwith major business objectives.• Integrates acquisition products, services, processes and resources (20+acquisitions since hire).• Measures team efficacy against established and evolving benchmarks to promotequality-focused client interactions.• Champions compliance in accordance with ITIL change management policies andauditing requirements.• Identifies tradeoffs between short and long term objectives, and balances theneeds of internal and external stakeholders.• Promotes a collaborative, collegial environment by consistently taking a cross-functional perspective.• Solves for conflicting priorities and makes timely, effective decisions.• Promoted from Manager to Sr. Manager in March 2017.• Promoted from Sr. Manager to Director in March 2019.

Education

• Point Park University

  Bachelor of Fine Arts (B.F.A.)

  2001 — 2005

• Solon High School

  High School Diploma

  1997 — 2001

Skills

• IT Operations
• Microsoft Word
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Marketing
• Team Building
• Management
• Account Management
• Change Management
• Project Management
• Process Improvement
• Sales Presentations
• Product Development
• Salesforce.com
• Software Development
• Business Development
• Training
• Leadership
• Microsoft Office
• Sales
• Email Marketing
• Customer Relationship Management (Crm)
• Public Speaking
• Crm
• Social Media
• IT Solutions
• Presentation Design
• Sales Operations
• Customer Service