Jen Downes
Interface Designer Product @ELLKAY
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WORK HISTORY
Interface Designer Product @ELLKAY
Elmwood Park, NJ, US
Interface designer for 6 SaaS products as well as the company website. · Developed and implemented a scalable design system that decreased accessibility issues by 64%, streamlining UI consistency and compliance with WCAG, ADA, and Section 508 standards · Designed Artificial Intelligence (AI) and Large Language Model (LLM)-driven product experiences, focusing on usability, transparency, and user trust · Organized and led A/B testing · Increased website leads by 52% within 3 months by streamlining UX form processes• Rebuilt the company website from scratch in Webflow• Owned development of the Pipes Application, an interactive HTML5 and JavaScript experience for Sales and Marketing to use at conferences and events
EDUCATION
Ringling College of Art and Design
BFA, Graphic and Interactive Communication
Westover School
Diploma
ABOUT JEN DOWNES
I thrive at the intersection of design, systems thinking, and emerging technology. I\'ve designed intuitive, accessible digital experiences across websites, healthcare technology, enterprise platforms, government systems, and other highly regulated environments. I\'ve created design systems, improved accessibility and best-practice metrics, and partnered closely with teams navigating both technical and organizational complexity.
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