Jenny L. Williams

About Jenny L. Williams

I’m a strategy and technology leader with experience across healthcare, telecommunications, and technology. My career has spanned HR, people analytics, and IT, which gives me a long-term view of how workforce data, systems, and processes evolve at scale.Before joining T-Mobile, I spent over a decade in HR and People Analytics roles across healthcare and tech, including Microsoft and Providence St. Joseph Health. That work covered workforce planning, talent acquisition analytics, enterprise reporting, program management, expat operations, and supporting leaders with data-driven decision-making in complex, highly scaled environments.Today, I focus on workforce and corporate technology, process optimization, and AI enablement within the People Management Technology organization. While my role spans broader process improvement and strategic synthesis to shape future-forward roadmaps, AI solutions and AI training are a core part of my work and where I’m most energized. I develop curricula and deliver hands-on training to help teams integrate AI into everyday workflows in practical, responsible ways.My approach is grounded in big-picture thinking, strong collaboration, and clear communication. I’m at my best connecting people, process, data, and technology to make complex problems simpler and solutions more human-centered.

Experience

1. Sr Business Strategy Manager

   T-Mobile

   Jun 2024 — Present · Bellevue, WA, US

   Drive HR strategy across systems, collaborating with cross-functional partners, and ensuring alignment with enterprise data standards and practices. Consult and collaborate with product and program managers, Learning & Development teams, AI COEs, IT, and other cross-functional partners to ensure a cohesive operations strategy across people management systems. Spearhead the evaluation and adoption of emerging technologies and operational methodologies, ensuring the organization remains agile and well-prepared to meet evolving business challenges.Highlights include: Work closely with People Insights, HR Technology and COE’s to clarify needs, shape requirements earlier in the process, and ensure the People Operations roadmap supports both business and technology priorities. Bring a business lens to partnerships between HR, IT and AI COEs to ensure the spirit of what we are trying to achieve is understood.Co-founder and lead of the first AI Champions team at T-Mobile to provide training and increased AI adoption, advancing AI literacy within the organization.Serve on the chatGPT and AI Hub Governance Councils, helping review, guide, and align AI use cases with responsible practices, data standards, and real business value.Work directly with teams to design, build, and refine custom GPTs and AI solutions that improve day-to-day work.Develop and deliver AI training programs, enhancing the team\'s ability to leverage AI technologies effectively.

Education

• University of Washington

  BA, English

  1992 — 1996

Skills

• Human Resources
• Vendor Management
• Temporary Placement
• Recruiting
• Business Process Improvement
• Employee Relations
• Talent Acquisition
• Cross-Functional Team Leadership
• Global Mobility
• Workforce Planning
• Talent Management
• Training
• Onboarding
• HR Training
• Team Management
• HR Data Analysis
• Cross-Group Collaboration
• Hris
• Personnel Management
• Vendor Relationships
• HR Operations
• Performance Management
• Management
• Project Management
• Program Management
• Leadership
• Data Analysis
• Organizational Development
• Applicant Tracking Systems