Jenny Schultz
Sr. Manager @ Amazon | Customer Experience Leader
- Role
- Sr Manager, Customer Experience & Insights - Amazon Ads at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jenny Schultz
With over 15 years of experience in product and customer experience leadership, I lead the global Customer Experience and Insights team for Amazon Ads. My team ensures advertisers succeed by driving results through Amazon\'s portfolio of ad solutions, including sponsored, display, video, and audio products. By starting with the customer and working backward, we create impactful customer experience metrics and feedback systems that prioritize both customer and advertiser needs in decision-making processes. Through cross-functional collaboration, data-driven insights, and agile principles, we deliver measurable outcomes that empower advertisers to grow their businesses while helping customers discover new and favorite brands. My leadership is rooted in fostering innovation, aligning stakeholders, and enabling teams to develop scalable solutions that enhance customer satisfaction and business performance.
Experience
Sr Manager, Customer Experience & Insights - Amazon Ads
Aug 2019 — Present · Seattle, WA, US
Spearheaded the development of Customer Experience metrics for Amazon Ads, influencing strategic decisions at the Amazon S-Team and Board level. • Enhanced ROI and customer satisfaction by streamlining processes and introducing new product features. • Leveraged machine learning to analyze qualitative data, delivering actionable insights that empowered internal teams.
Skills
- Radio Broadcasting
- Social Media Marketing
- Writing
- Broadcasting
- Strategic Communications
- Community Sites
- Video
- Digital Media
- Communications Strategy
- Public Relations
- Media Relations
- Budgets
- Broadcast Journalism
- Copywriting
- Journalism
- Broadcast Television
- News Writing
- Blogging
- Budgeting
- Digital Marketing
- Online Communities
- Team Building
- Content Strategy
- Multimedia
- Marketing Strategy
- Television
- Problem Solving
- Editing
- Radio Host
- Radio
- Video Production
- Online Advertising
- Advertising
- Storytelling
- Public Speaking
- Online Journalism
- Innovation
- Social Media
- Broadcast
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