Jennifer Frahm
Manager, Revenue Operations @DaVita Kidney Care
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WORK HISTORY
Manager, Revenue Operations @DaVita Kidney Care
Irvine, CA, US
Oversee all aspects of operations of a credits team within the ROPS department, including compliant refunds, determining true credits, monitoring transbot behavior and assessing for revenue retention opportunities. ° Manage team of 35 (Supervisors, Leads & frontline teammates) to execute results on a new workstream within ROPS, including developing operational processes and using analytical review to maximize efficiency.° Ensure compliance with regulatory requirements, including HIPAA, Medicare guidelines, and SOX through continuous monitoring and staffing education.° Develop robust team of leaders and teammates through strategic hiring, strength-based leadership and continued coaching and mentorship. ° Mobilize team to pivot priorities and reallocate talent to external areas of the business to ensure holistic department success by quickly developing talent and sourcing to other areas of the department.
EDUCATION
Azusa Pacific University
Bachelor of Arts - BA
SKILLS
ABOUT JENNIFER FRAHM
Operations leader with 7+ years of experience driving process improvements, building scalable strategies, and leading large teams to deliver measurable business results. I specialize in aligning operations with organizational goals—improving efficiency, strengthening cross-functional collaboration, and elevating employee engagement.My career is defined by adaptability and growth. I transitioned from retail to healthcare and expanded my expertise across revenue cycle management, training, quality assurance, and compliance. Recognized as a trusted partner, I excel at diagnosing challenges, implementing solutions that scale, and building trust across diverse teams.At DaVita, I have overseen Revenue Cycle account reconciliation for Collections and Credits, led Training and Quality Assurance functions, and ensured compliance with SOX controls, HIPAA regulations, and Medicare requirements. By balancing regulatory rigor with operational efficiency, I have delivered consistent improvements in accuracy, compliance, and team performance.I’m passionate about driving operational excellence in complex, fast-paced environments and energized by contributing to organizations where strategy, execution, and people leadership intersect.
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