Jenny Staley
Action-oriented business leader in Sales & Customer Operations | Driving cross-functional initiatives, innovation, and team success in the technology and certification industries
- Role
- Manager, Channel Customer Support and Technology at Project Management Institute
- Location
- Wayne, PA, US
- LinkedIn followers
- 500 followers
About Jenny Staley
Action-oriented business leader with extensive experience in Sales Operations and Customer Experience within multiple industries. Instinctively genuine and empathetic; my passion is to solve problems and drive revenue results. Motived to utilize my established track record implementing innovative and complex projects in order to lead change across all areas of the business including sales, operations, customer experience, and product.
Experience
Manager, Channel Customer Support and Technology
Aug 2022 — Present · Newtown Square, PA, US
Spearheaded the redesign of a legacy application into a unified Channel Partner platform, integrating six systems to cut application processing time by 90%, automate 85% of manual tasks, and eliminate 100+ hours of manual effort across finance, customer service, and operations—delivering a scalable, self-service experience that improved partner satisfaction and operational efficiency.•Directed a manual procurement process, ensuring zero disruption during a critical vendor transition.•Streamlined contractor operations, achieving a 75% headcount reduction and significant cost savings.•Managed fulfillment of 2,800+ orders, generating $3.7M in revenue and delivering learning kits during transition.•Led design and launch of self-service ordering solution, driving $80K in pilot revenue and rapid adoption.•Oversee data governance initiatives, drives reporting and analytics needs, and collaborates with cross-functional teams to enhance data quality and usability for decision-making.•Developed and deployed KPI reporting across channel, identifying strategic opportunities to increase revenue, optimize resources, and improve profitability.•Leads the team responsible for delivering exceptional customer service to channel customers and optimizing technology processes to enhance engagement with both internal and external stakeholders.
Education
Loyola University Maryland
B.A.
Skills
- Salesforce.com
- Sales Operations
- Vendor Management
- Telephony
- Sales
- Crm
- Telecommunications
- Program Management
- Business Development
- Cross-Functional Team Leadership
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