Jenny Quinn

Communications Specialist, Client Experience @BlackRock

Edinburgh, GB

Working within the Strategy & Communications team within the wider Client Experience COO team, responsible for the business management of a 1k person organisation.• Conducting a comprehensive communications audit and designing a multichannel communications strategy, including analysing metrics and content creation.• Developing a comprehensive communications project plan and full rebrand for the global client survey, including drafting and designing internal comms and external marketing materials sent to ~15k clients. • Collaborating with senior Tech & Ops leadership teams to develop and design key messaging frameworks ensuring alignment with organisational goals and audience needs.• Redesigning and owning a global, internal ‘Transformation’ newsletter requiring input from various internal teams. Included a complete redesign resulting in a 3x increased CTR.• Owning and designing content departmental training sessions for ~500 global client-facing colleagues, liaising with senior stakeholders to set agendas and aligning content with business roadmaps.