Jenny Bolger

About Jenny Bolger

I am a healthcare-focused Senior Customer Success Manager with 14+ years of experience driving revenue retention, building strong healthcare relationships and delivering measurable value for hospital systems, physician groups, and healthcare networks.I specialize in building long-term strategic partnerships, improving customer engagement, and leading cross-functional initiatives that increase adoption, improve operational outcomes, and reduce churn.My experience includes developing success plans, presenting QBRs to C-suite leadership, and leading client onboarding initiatives that generate sustained account growth. I’m recognized for strong communication, data-driven decision making, and the ability to turn complex customer challenges into actionable, high-impact solutions.Core Strengths:• Healthcare Account Management• Customer Success Strategy• Revenue Retention & Churn Reduction• Executive Relationship Management• Contract Negotiation• Implementation & Onboarding• Cross-Functional Leadership• Salesforce (Expert)• QBRs, KPI Tracking & Customer Insight

Experience

1. Senior Manager, Customer Success

   Tendo

   Feb 2024 — Present

   Recruited to oversee development and growth of both new and current client partnerships in Texas and Oklahoma for this leading healthcare eCommerce company dedicated to connecting uninsured/ high deductible/cash pay patients with affordable healthcare at a pre-negotiated rate. Drive process to develop partnerships with ancillary providers and negotiate contracts to expand service line portfolio. Maintain open communication between all parties to ensure timely delivery of all services. Serve as Salesforce expert, team trainer, and onboarding new hospital and physician accounts. Track and present quarterly/annual account updates to C-Suite/Rev Cycle.Key Accomplishments:2024- CurrentTasked to initiate, negotiate, and execute Single Case Agreements with our self funded employers and orthopedic practices across the US, in an effort to increase our network offering across our CareConnect platform. Created and continue to grow a Tendo GI Network to meet the gastroenterology supply needs for our large self funded employers. This includes cold calling and selling the CareConnect platform to gastroenterology groups across the US. 20••••24 Credited for proactively managing $6.4 million book of business, which includes developing strong relations with the top three accounts in the company that accounts for 27% of overall annual revenues. Reduced churn by actively serving as customer advocate, proactively mitigated escalated client issues quickly and effectively, thus renewing multiyear service contracts and improved customer lifetime value. Play key role onboarding new clients achieving and maintaining 38% account growth in 2019 and 20% in 2020. Performed the very first customer panel presentation in company history, with the tops accounts at the 2019 annual sales meeting. Honored as the 1st or 2nd top producing Account Manager 20••••24.

Education

• The University of Texas at Austin

  Bachelor of Business Administration - BBA, Finance, General

  2001 — 2002

• Collin College

  Sciences, Sciences

  2009 — 2011

• The University of Texas at Dallas

  Business Administration, Finance

  1999 — 2004

Skills

• Solution Selling
• Crm
• Salesforce.com
• Business Networking
• Program Management
• Customer Service
• Lead Generation
• Sales
• Forecasting
• Cold Calling
• Corporate Events
• Goldmine
• Act
• Colding Calling Expert
• Business-to-Business (B2b)
• Account Management
• Marketing Strategy
• Healthcare
• Business Development
• Strategic Partnerships
• Networking
• Email Marketing
• Management
• Technical Demonstrations
• Direct Sales
• New Business Development
• Sales Presentations
• B2b
• Saas
• Sales Management
• Sales Force
• Sales Process
• Recruiting
• Strategic Prospecting
• Customer Relationship Management (Crm)
• Marketing