Jenny Waters

About Jenny Waters

I’m motivated by helping organizations scale in ways that build trust, with customers, regulators, and across teams. I care about building strong teams, creating clear operating models, and making sure strategy doesn’t just sound good, but actually gets executed.Most of my career has lived at the intersection of customer experience, operations, and growth. I’m usually pulled into the situations that feel messy, unclear priorities, cross-functional friction, regulatory complexity, rapid expansion. I like getting underneath the surface, figuring out what’s really driving the problem, and putting structure around it so people can move forward with confidence.I’ve led global complaints and quality functions, supported new market launches, managed global business operations, and turned customer insight into clear executive priorities. A big part of my job is helping leaders see what’s working, what’s not, and where we need to focus, and then setting up simple, durable systems so teams can follow through successfully.Earlier in my career, I ran a $30M P&L business and rebuilt underperforming teams. That experience grounded me in accountability. It taught me how to make tough calls, balance tradeoffs, and stay focused on long-term outcomes not just short-term wins.

Experience

1. Senior Manager, Customer Success

   Remitly

   Apr 2023 — Present · Seattle, WA, US

   Defined and executed a global customer success strategy to enhance customer outcomes. • Led a team of 6 Program Managers and oversaw 80+ professionals in complaints, privacy, and QA. • Developed scalable consumer protection frameworks ensuring compliance with global regulations.

Education

• New York Fashion Academy

  Certificate of Fashion Design, Fashion/Apparel Design

  2011 — 2012

• General Assembly

  Certificate, Data Analytics

• Mays Business School - Texas A&M University

  Bachelor of Business Administration - BBA, Management, International Business, and Spanish

  2003 — 2007

Skills

• Analysis
• Business Objects
• Leadership
• Contract Negotiation
• Business Planning
• Adobe
• Crm
• Energy Efficiency
• Team Leadership
• Switchgear
• Industrial Distribution
• Operations
• Sourcing
• Management
• Team Building
• Negotiation
• Pricing
• Data Analysis
• Bo Web Intelligence
• Microsoft Office
• Sales
• Business Development
• Strategic Planning
• Training
• New Business Development
• Account Management
• Supply Chain Operations
• Inventory Management
• Sales Management
• Project Management