Jenny Thompson
💼Strategic CSE | Construction SaaS | Executive Strategy Partner
- Role
- Principal Customer Success Engineer, Strategic at Procore Technologies
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
About Jenny Thompson
As a strategic Customer Success Engineer with over a decade of experience, I empower our strategic clients to realize significant, measurable value from their SaaS investments. Most recently at Procore, I partner with our Strategic clients to drive portfolio-wide digital transformation by optimizing their capital project workflows.My expertise lies at the intersection of technical fluency and business strategy. I excel at translating complex client needs into actionable plans by focusing on executive-level enablement, data-backed success planning, and seamless systems integration. Serving as a vital link between clients, product management, and success teams, I lead with empathy and clarity to ensure solutions deliver tangible business impact. Core strengths:– Owner-Side SaaS Workflows (Design-Build-Operate)– Executive Stakeholder Management– Platform Adoption & Change Management– Value Realization & Expansion Strategy– Cross-Functional Collaboration (Product, Solutions, Engineering)Based in Santa Barbara, I’m always open to conversations with innovative, mission-driven teams looking to level up customer success.
Experience
Principal Customer Success Engineer, Strategic
Jan 2026 — Present
Education
Institute of Nutritional Leadership
Holistic Health and Wellness Coach, Holistic Health
2015 — 2017
Toastmasters International
Public Speaking
Institute for Integrative Nutrition
Integrative Nutrition Health Coach (INHC), Integrative Nutrition and Wellness
2018 — 2019
Skills
- Customer Service
- Leadership
- Crm
- Cloud Computing
- Direct Sales
- Relaxation Therapy
- Customer Engagement
- Customer Relations
- Account Management
- Strategic Partnerships
- Business Development
- Salesforce.com
- Networking
- Saas
- Enterprise Software
- Management
- Sales Management
- Sales
- Solution Selling
- Lead Generation
- Sales Process
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