Jenny Schultz

About Jenny Schultz

I am a results-driven technology and business operations leader who’s known for seeing the big picture, getting to root cause fast, and turning complex challenges into clear direction and measurable outcomes. While my background is in telecom, my strengths are industry-agnostic: operational excellence, cross-functional leadership, risk/revenue protection, and building scalable systems that improve performance.I thrive in fast-changing organizations because I bring clarity in ambiguity, translate strategy into practical roadmaps, and align product, engineering, finance, and operations around what matters most-the customer. I’m at my best as the driver—framing the problem, setting the vision, and empowering talented teams to execute with speed and quality.My leadership style is grounded in curiosity, continuous learning, and creating high-performing, non-toxic cultures where people feel safe to own problems and deliver. If you’re looking for a leader or Principal who can quickly diagnose what’s really broken—and mobilize teams to build sustainable fixes—I’d love to connect.

Experience

1. Senior Manager Billing Quality and Assurance

   T-Mobile

   Aug 2020 — Present · Overland Park, KS, US

   As Sr. Manager of Billing Quality and Assurance, key aspects of my role include but are not limited to:Owning and driving enterprise-wide billing assurance and customer protection strategy, implementing risk-based data controls to safeguard revenue and ensure compliance.Billing Assurance Product Ownership: Governance of cross-functional T-Mobile and vendor scrum teams through the full SDLC to deliver scalable, high-impact billing solutions; aligning system capabilities with evolving business and regulatory needsSwift resolution of complex billing issues, reducing revenue leakage and improving customer and stakeholder experience and confidence; Implementation of new preventative solutions and establishment of proactive controls for future occurrenceGovernment invoicing operations leader, ensuring contractual adherence and audit readiness for public sector segmentsCollaboration with executive stakeholders across IT, finance, and operations to champion billing transformation initiatives and operational excellenceLead a diverse team of 22, including managers, product management, engineering and business assurance analyst roles

Education

• University of Kansas

  Certificate of Professional Leadership

• University of Missouri-Columbia

  BA, Psychology - Emphasis Business Management/Industrial Organizational Psychology

• Central Exchange Emerging Leaders Program (University of Missouri-Kansas City)

  Emerging Leaders Program Graduate, Organizational Leadership

Skills

• Budgets
• Billing Systems
• Business Analysis
• Customer Retention
• Business Requirements
• Crm
• Process Improvement
• Management
• Account Management
• Telecommunications
• Analysis
• Cross-Functional Team Leadership
• Project Management
• Telecommunications Billing
• Customer Experience
• Contract Negotiation
• Wireless
• Program Management
• Vendor Management
• Billing Process