Jenny Quantick

WORK HISTORY

EDUCATION

ABOUT JENNY QUANTICK

A highly accomplished professional with over 20 years of experience driving transformational change and delivering operational excellence across diverse sectors, including financial services and professional services. My career began in audit and assurance at PwC, where I gained my ACA qualification and discovered that my true passion lay in solving problems and creating solutions. This led me to a move into industry, culminating in the Head of Finance Operations role at the London Stock Exchange Group (LSEG). At LSEG, I had the opportunity to lead several high-impact finance projects, including global finance system implementations, outsourcing & offshoring initiatives, significant process improvements, target operating model, and organisational redesigns.After 10 successful years at LSEG, I joined KPMG\'s Global Business Services (GBS) client advisory team. This role provided invaluable experience in designing, delivering, and transforming shared services organisations. I discovered the immense strategic value a mature GBS can offer, extending far beyond simple cost savings. I thrived on the challenge of positioning GBS as a strategic business partner, driving benefits, enhancing experiences, and delivering tangible business outcomes for my clients.Currently, I lead the Service Management & Customer Experience capability for CBS, Deloitte UK\'s very own GBS organisation. I\'m passionate about working collaboratively to simplify processes and improve the overall experience of our colleagues when receiving services from our centralised corporate functions. I relish problem-solving and bringing focused energy to deliver lasting, impactful results that we can all be proud of. Effective communication is key to success; I believe in the power of storytelling to articulate a compelling vision, build a network of advocates, and ensure that our values are lived and breathed throughout the organisation.